Good Support Means Fast Support

When you contact a company’s support department, you want to ideally hear back pretty quickly, right? Fast responses seem to convey the feeling that the company is there, waiting to hear from you and help you with your problem. Oftentimes if it takes more than 24 hours for me to hear back from a support …

On PRISM and US Government Intelligence

With the news that’s come out in the past few days, I wanted to write down my thoughts on the subject and why I think it matters. I don’t want to rehash all the details and differing reports coming from news sources and tech companies, you can read those for yourself, as information is still …