Live Chat Support at Automattic

I’ve had the opportunity to begin leading a new live chat initiative at Automattic with a few other awesome Happiness Engineers and thought it might be worthwhile to post some thoughts. Live chat support is a big push within Automattic this year as we strive to give our customers the best and fastest method of […]

WordCamp Birmingham == Success

This weekend I attended my very first WordCamp, WordCamp Birmingham. It was an awesome trip that allowed me to meet not only some fellow Automatticians, but also some other really awesome people in the WordPress community as well. I was super impressed with the organization of the event, so props to the organizers for that. […]