Happiness Bar at WordCamp Raleigh

I had the opportunity to help out with the Happiness Bar at WordCamp Raleigh this weekend and had a great time. We were able to help many users from all different skill levels with their WordPress questions. It’s great to hear how folks are using WordPress, and also to hear their frustrations so we can …

WordCamp Raleigh

I’m heading to WordCamp Raleigh this weekend (November 23 & 24) to meet up with a few other Automatticians who will be in attendance. This will only be my second WordCamp ever, so I’m pretty excited to compare the differences and similarities between them and how they’re run. There are also some great looking sessions …

Good Support Means Fast Support

When you contact a company’s support department, you want to ideally hear back pretty quickly, right? Fast responses seem to convey the feeling that the company is there, waiting to hear from you and help you with your problem. Oftentimes if it takes more than 24 hours for me to hear back from a support …