People will read | Andrew Spittle

People will read. What they won’t do is unquestioningly read on your terms.

Source: People will read | Andrew Spittle

I’ve found this to be absolutely true when working with users of technical products. Many times they would rather talk to someone before spending time searching through documentation they may or may not understand. You still have the opportunity to point them to your documentation, but you also gain a very valuable interaction with one of your customers.