Good Support Means Fast Support

When you contact a company’s support department, you want to ideally hear back pretty quickly, right? Fast responses seem to convey the feeling that the company is there, waiting to hear from you and help you with your problem. Oftentimes if it takes more than 24 hours for me to hear back from a support team, I feel that they don’t care enough about my issue to respond quickly. This is obviously based on many factors I have no knowledge of, such as the size of their staff and volume of requests they receive, but nonetheless, I think we’ve all felt this before.

In my humble opinion, if you’re not providing fast support to your customers, you’re doing the a disservice. They trust you with their business, and so you should be prepared to help them quickly when the need arises. It’s not always easy to provide this level of service, but I believe it’s something worth striving for.

What do you think?

Pumpkin Carving 2013

Jacinta and I carved a pumpkin this weekend, meaning I came up with the idea and she did the carving. I’ve always been a WordPress fan, and starting at Automattic has made me even more so. The logo came out really great, here are a few shots to prove it.



WordCamp Birmingham == Success

This weekend I attended my very first WordCamp, WordCamp Birmingham. It was an awesome trip that allowed me to meet not only some fellow Automatticians, but also some other really awesome people in the WordPress community as well. I was super impressed with the organization of the event, so props to the organizers for that. Things went very smoothly and it was abundantly clear that they had spent time planning the event.

The speakers were also very good, and I learned quite a bit from each of the sessions I was able to attend. One of my favorite talks was given by Otto Wood in which he detailed many of the lessons he’s learned while working on and contributing to It was fascinating and encouraging to hear someone who’s been working on it for so long share some of their experiences.

I can’t wait until I’m able to make it to another WordCamp in the future, and I definitely hope to be back in Birmingham this time next year to do it all over again!

WordCamp Birmingham


I’ll be attending WordCamp Birmingham coming up on August 24-25. Not only will it be awesome to represent Automattic there, but it will also be my first time attending a WordCamp at all! If you’re in the area, there’s still time to register. I would love to see and meet as many folks there as I can, so let me know if you’re coming, you’ll be able to find me at the Happiness Bar!